WARRANTY AND CANCELLATION POLICY
The products purchasable on the website are new and therefore under warranty, according to the Italian Consumer Code – Legislative Decree No. 206 dated 6 September 2005 (two-year warranty, according to Italian Law).
The product main characteristics are included in each product description. GUGLIELMINA declines all responsibility for any colour discrepancy in the original product, due to a particular configuration or malfunction of the computer used by the customer. GUGLIELMINA guarantees the precious metal fineness, where present, and all other material used, whether gemmological or not.
The warranty implies the repair or substitution of the product, within the warranty period, for claims that are well founded and accepted by GUGLIELMINA. Claims must be received in writing within 2 months of discovery of the problem.
GUGLIELMINA will not accept the following claims:
• Normal wear and tear
• Accidental damage (including dents and bumps)
• Improper use
• Repairs or modifications made by third parties, not authorized by GUGLIELMINA in writing
The warranty will be considered valid for those who present the original invoice, along with the product to be repaired.
According to the Legislative Decree No. 206 dated 6 September, 2005, an order may be cancelled for any reason by sending an email to firstname.lastname@example.org within and not beyond fourteen days from receipt of the products, as indicated on the delivery note.
Returned products, must be sent to GUGLIELMINA – in a single shipment – within fourteen days of the cancellation email.
Cancellation is only possible for products which are returned unaltered, and complete with their original packaging and tag.
Products personalized upon written request from the customer, cannot be returned.
Upon receipt of the returned products, GUGLIEMINA will verify their conformity to the terms indicated and if they are in accordance, an email confirmation of the acceptance will be sent to the customer and reimbursement will follow.
The amount of 22 € will be deducted from the sum to be reimbursed to cover the shipping cost.
In the case of defective merchandise – or non-conformity to the model selected on the order form – the shipping cost will not be deducted from the amount reimbursed.
All cancellation reimbursements will be made by GUGLIELMINA to the customer, who had completed the payment process.